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Mon–Sat 7am–7pm office Serving 19 West Side communities

Customer reviews

1,284 neighbors trust FlowRight.

Every review below is from a verified customer. We read each one - and our techs earn bonuses for the good ones.

4.9 Average of 1,284 reviews
5 star
91%
4 star
6%
3 star
2%
2 star
<1%
1 star
<1%
Google 4.9 · 912
Yelp 4.8 · 241
BBB A+ · 131
Filter:

★★★★★Google · Sep 2026
Pipe burst in our basement at 2am on a Sunday. Marcus was here in 45 minutes, shut it down and had it repaired before breakfast. Same price they'd charge on a Tuesday.
KH
Kendra H.Lakewood
Emergency
★★★★★Yelp · Aug 2026
They ran a camera down our main line, showed us the root intrusion on a tablet and hydro-jetted it the same visit. No upselling, just clear options.
TO
Tom O.Rocky River
Drains
★★★★★BBB · Aug 2026
Replaced our 19-year-old water heater with a Navien tankless. Quoted $3,480, paid $3,480. Priya explained every setting and even labeled the shutoffs.
SB
Sandra B.Westlake
Water heater
★★★★★Google · Jan 2026
Our 1924 boiler quit during the cold snap. Dev had parts on the truck and got the radiators warm in two hours. He also bled every radiator without being asked.
AL
Alan L.Lakewood
Heating
★★★★★Google · Jul 2026
Kitchen sink was backing up into the dishwasher. Fixed in under an hour. Arrived at the very end of the window, but they texted ahead so I wasn't left wondering.
MR
Maria R.Fairview Park
Drains
★★★★★Yelp · Jun 2026
Sewage was coming up through the floor drain on Father's Day. The dispatcher calmly talked me through what to do and the tech arrived in under an hour. Lifesavers.
JP
James P.Parma
Emergency
★★★★★Google · May 2026
Full PEX repipe of our galvanized lines took three days. They covered every floor, patched the drywall openings and our water pressure is incredible now.
NC
Nicole C.North Olmsted
Repiping
★★★★★BBB · Apr 2026
Called at 9am with no hot water, had a new 50-gallon Bradford White by 3pm. Used the HOT200 coupon too. Will not call anyone else.
RG
Robert G.Berea
Water heater
★★★★★Google · Mar 2026
Annual boiler tune-up was thorough and they found a small leak at the relief valve. Price was fair. Would have liked a morning slot, but booked out a few days.
EW
Erin W.Bay Village
Heating
★★★★★Yelp · Mar 2026
Showed me the roots on camera, jetted the line and the basement drain has been perfect since. Great explanation of why it kept happening.
GW
Greg W.Fairview Park
Drains
★★★★★Google · Feb 2026
Frozen pipe split in the garage wall during the deep freeze. They were here within the hour, fixed it and insulated the run so it won't happen again.
DT
Diane T.Avon Lake
Emergency
★★★★★Google · Jan 2026
Honest company. Another plumber told us we needed a new heater — FlowRight replaced a $40 thermocouple instead. That kind of honesty earns a customer for life.
BS
Brian S.Strongsville
Water heater

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The people behind the reviews

Meet a few of our techs

Every FlowRight tech is a W-2 employee, background-checked and trained in our Lakewood training center.

Ray Delgado

Founder · Master Plumber

Priya Nair

Lead Water Heater Specialist

Marcus Bell

Emergency Response Tech

Dev Kowalski

Hydronic Heating Lead

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